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Frequently Asked Questions

What is your manufacturing process?

It takes at least 150 manual steps to make a pair of Gilded Cadence shoes. Our highly skilled and dedicated artisans either execute the step by hand (as in the cutting of leather and application of the soles) or with the help of a hand-operated machine. The entire process takes between 1 to 2 weeks to complete since we don't cut corners and pay extra attention to every detail in order to guarantee the longevity of our products and your continued satisfaction.

What is your return policy?

We provide a 30 - day return and exchange service. For orders meeting the following criteria, we are glad to offer a refund or exchange: The item must be returned in its original state (items that are damaged, modified or worn will not be accepted), and all original packaging, boxes and dust bags must be included. The item must be returned within 30 days of receipt. For details, please read our Return and Refund Policy.

How do I know which size will fit me best?

If you know your Brannock device size (the measuring tool you see in shoe stores), please order according to that size. If you don't know this size but have formal shoes from other high - end brands, you can refer to the size of those shoes. For reference, you can check our detailed size guide to get in - depth information about our different shoe lasts and styles. The size chart on each product page provides common size conversions, and each product description contains useful tips on whether you need to size up or down for a specific style. If you need a personalized recommendation, please contact customer service.

HOW LONG DOES IT TAKE TO BREAK-IN THE SHOES?

Generally, your shoes should be comfortable straight out of the box and require little or no break-in period. However, it’s a personal experience which depends on your foot shape, making sure you have the correct size, the types of socks you wear and the way you walk. If you find the shoes too stiff at first, don’t worry - they’ll soften and conform to the shape of your feet over time. If you experience any discomfort, we recommend you wear your shoes indoors before wearing them for a long period outside. If it persists, please contact Customer Service.

How much does shipping cost in the US?

We offer complimentary ground shipping on all orders. If you need your item(s) sooner, please select an expedited shipping option (for US customers only).

WHAT IS SHOP PAY?

Shop Pay is a payment option that allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. Read more about Shop Pay here.

More questions? See our full FAQ

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privacy policy

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Shop

all shoes

hot sale

new arrival

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QUICK LINKS

FAQs

Contact Us

about us

track order

WE'RE HERE TO HELP

942 Broadway #314c,Boulder, CO 80302, USA

Customer@gildedcadence.com

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